Privacy Policy

At The Mobile Motor Lab, we are committed to protecting and respecting your privacy. This policy explains when, why, and how we collect personal information about people who visit our website or use our services.
 

1. What Information Do We Collect?
 

When you use our online contact form, we collect the following information:
 

• Contact details: Your name, telephone number, and email address.

• Vehicle details: Your vehicle registration number (VRN), make, model, and year.

• Location data: Your postcode or the address where your vehicle is located.

• Issue details: Information regarding the mechanical faults or services you require.
   

2. How Do We Use Your Information?
 

We use the information you provide strictly to:
 

• Provide you with an accurate quote for mechanical services.

• Contact you regarding your inquiry, booking, or emergency breakdown.

• Navigate to your location to carry out repairs.

• Send invoices and booking confirmations.
   

We do not sell, rent, or share your information with third parties for marketing purposes.
 

3. How We Store Your Data
 

Your data is securely stored through our website provider (Wix) and our internal secure booking systems. We only keep your information for as long as necessary to fulfil our business transactions with you and to comply with UK tax laws regarding financial records.
 

4. Your Rights (GDPR Compliance)
 

Under UK GDPR law, you have the following rights regarding your data:
 

• The right to ask for a copy of the personal information we hold about you.

• The right to ask us to correct any incorrect information.

• The right to ask us to delete your personal data from our systems (the "right to be forgotten").
   

If you wish to exercise any of these rights, please contact us directly at matt@themobilemotorlab.co.uk